I am a former customer at this location, but will not be returning due to the rude owner/mgr. When I had a problem with an item he raised his voice to me, so I walked out. There really is nothing in this store that can not be obtained online or at a full-fledged Sears down the road. When all a store has to offer is convenience & service, the store should at least deliver in these areas.
They had great customer service when I bought my washer there. They were extremely helpful and friendly!! I had no problems whatsoever and would shop there again.
This post is from Mark Smith. I ordered a Refrigerator from This Sears store earlier this month. I purchased the Kenmore 41159 Refrigerator. The on-line price was $799.99 Plus Free delivery. I decided to go to the local Store on North Street and order the Refrigerator in order to give a local Merchant the Business rather than doing Business On-Line. Oh did I make a mistake!! They delivered the Refer and could not hook it up, due to the old Refer having a water supply line they did not know how to deal with. The 2 young men who delivered the new Refer were very nice, however they did not have the knowledge to deal with any complications. They contacted the Owner of the Sears on North Street and he was a real Jerk, wanting to charge me an extra delivery fee if they had to come back, or a re-stocking fee if I did not want the New Refer. He ripped me off in the first place when I ordered the new Refer by charging me a delivery fee, when I was supposed to get free delivery in the first place. This Guy ( the owner of the north street store) is not a Good Guy!!! BUYER BEWARE IF YOU DEAL WITH THIS STORE. You are better off going to Sears in Lufkin or making purchase on-line only. Or go to lowes or Home Depot. 4-27-2017 P.S. I just discovered a large dent at the bottom of the new Refer, I missed it the day of delivery, and I signed off on it, so I am stuck with a damaged Refer. Please do yourself a Favor and Do NOT DEAL WITH THIS GUY!!!!!! YOU HAVE BEEN WARNED!! Sears is on it's way out of Business in my Opinion partly because of poor customer service!
Customer service is dry. Not really helpful. And every time i go in to attempt to find replacement parts for my lawn mower (which is where i purchased it from a few years ago), they NEVER have the part i need and have to usually order it. Very inconvenient.
I purchased a new refrigerator from this store in October of 2012. Six months later is was not working. After 3 failed service attempts (for one service visit we had to wait TWO WEEKS), hours on the phone and 17 days with the fridge not working I finally convinced Sears to replace the unit. The people in the Nacogdoches store acted like they couldn't care less and were no help whatsoever. In fact, the gentleman at Customer Solutions at the main Sears call center said they were giving him lots of "push back' when he was trying to resolve the issue. I will never set foot in this store again and hope other will heed my warning.
I'm not recommending this location for service because it sucks.
Sears Hometown Store is a US Hardware Store based in Nacogdoches, Texas. Sears Hometown Store is located at 3801 North St, Nacogdoches, TX 75961, USA.
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