My grandparents swear by this place and I can see why. Fast and friendly service.
Brought my vehicle in to to have a door lock fixed. A few weeks later, the lock quit working. Brought it back to them. A few hours later, I get a call. My vehicle's ready for pick up. After they make me wait for an hour, they try to charge me full price for repairing their work. Then I found out that they had not actually repaired or replaced the lock either time. They just stripped it out (making it less secure) This was their idea of "repairing the lock", just remove more & more of the damaged pins/wafers. They didn't inform me they were doing a "patch job" instead of a repair. When I found out & complained about this, I was told, "Well, we don't have any of those locks in stock."
Lock wizards! The people to call for anything key or lock related.
THANKS for quick, accurate service at a fair price. No one could ask for more!
Anyway, I'm complaining about the crappy job & the fact they want to charge me full price to fix their screw up. The tech, (who was actually a very nice guy) goes to talk to the boss in the other room. I can clearly hear the boss throw a fit, & tell the tech, "Fine. No charge, & tell him to never come back."
When I got my truck back the second time, parts of the door panel were in my floor board, & they damaged something in the speaker covers. They keep popping off now. Never had that problem before I brought my truck to them. Several other parts of the door panel they took off to gain access to the lock no longer fit properly & have gaps. They even told me they used my vehicle to train the new guy on how to remove door panels. Apparently his lesson was a failure, and my vehicle paid the price.
Here's the kicker. I'm the guy that's done the vehicle graphics for their company for... Gee, 15 or so years now. I will NEVER be doing business with them again.
Very friendly staff. Quick service too! Never had an issue with this company. It's where all my key choices are made! :)
G G Lock And Safe Co is a US Locksmith based in Nacogdoches, Texas. G G Lock And Safe Co is located at 916 Park St, Nacogdoches, TX 75961, USA.
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