Update: the services I received did not hold up, and the clear protectant polish unfortunately began to wear off the next day.
They are under staffed only 2 people working all the time so it takes for ever to get someone to you but the end results are good none the less
The service was okay, nothing particularly wrong. The sign clearly says that Mani-pedi is $32, however, but when I went to pay, I was charged $40 with no explanation. I politely questioned the shop manager and was told that there'd never been a problem overcharging customers before so I was going to be overcharged today, too. I have no qualms with the actual quality of the manicure and pedicure I received, but overcharging customers when there's a clearly posted price on the wall is nothing short of poor business practices.
B & Brenda are The "BEST"!
My girlfriend went here just to get her nails done, waited a half hour before anyone asked us what she needed, then another half hour before leaving. Asked the staff twice if it was going to take long and were told no while watching them accept more appointments. Walked out with no one bothering to say anything. Poor communication and they ignored several customers.
I called in before I arrived and they did say all their appointments were booked but I could still come in and be serviced. I came in, and they acted like I wasn't even supposed to be there but still asked what I needed done. I sat there for almost 2 hours. I understand that all the appointments were taken up but no one even spoke to me about how long it might take or if I wanted anything while I waited. Just nothing. Communication goes a long way with any kind of customer service and they had none :(
Fantasy Nails is a US Hair Care Studio based in Nacogdoches, Texas. Fantasy Nails is located at 835 N University Dr, Nacogdoches, TX 75961, USA.
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